Returns & Exchanges

Due to the perishable nature of our products, b.a. Sweetie Candy Store cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please review our guided process below for resolving any issues with your candy shipment.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, immediately inspect your package for any signs of damage, missing items, or melting caused during transit.

• 2.
  Contact Customer Support

  Email our support team within 48 hours of delivery with your order number and clear photographs of any damaged goods or incorrect items received.

• 3.
  Claim Review

  Our quality assurance team will review your photos and information to determine eligibility for a replacement or store credit based on the specific circumstances.

• 4.
  Resolution

  Once approved, we will process a replacement shipment or issue a refund to your original payment method within 5-7 business days.